Terms and Conditions of Sale

Last updated: 30 October 2026

1. About us

The online store available at www.dariiaday.com is operated by:

DARIIA DAY
Registered office: 65 rue de la Fédération, 75015 Paris, France
SIREN (French company identification number): 934 380 395
Email: contact@dariiaday.com

In these Terms, “DARIIA DAY”, “we”, “us” and “our” refer to the seller identified above. “You” refers to the customer placing an order.

These Terms apply to purchases made through our online store. They are intended primarily for consumers purchasing for personal use. Professional purchases remain subject to any mandatory rules applicable to them.

Our store is powered by Shopify.

2. Products

We sell silk products, makeup and related accessories.

The essential characteristics of each product, including relevant sizes, materials, shades, ingredients and care or usage instructions, are provided on the corresponding product page or packaging.

Please review this information before ordering and follow the instructions supplied with your products.

We aim to display products accurately. However, colours may appear differently depending on your screen and settings. This does not limit your rights if a product does not correspond to its description.

Choosing a standard colour, shade or palette harmony does not, by itself, make a product personalised.

Products are offered subject to availability. Any special conditions or estimated dispatch dates for pre-orders will be indicated before purchase.

3. Placing an order

To place an order, select your products, review your basket, provide the required information and complete checkout.

Before confirming, you can review the total price, delivery charges and order details, and correct any errors.

By completing the final purchase step, you acknowledge that your order involves an obligation to pay and accept these Terms.

The sales contract is concluded when we send an email confirming acceptance of your order. An automated acknowledgement of receipt does not constitute acceptance if it is expressly identified as an acknowledgement only.

Please provide accurate contact and delivery information. If you notice an error, contact us as soon as possible. Changes may not be possible once an order has been dispatched.

If a product becomes unavailable after your order has been accepted, we will inform you promptly and refund the unavailable item. We will not substitute another product without your agreement.

We may refuse or cancel an order for a legitimate reason, including suspected fraud or an unresolved payment issue. If payment has already been collected, the relevant amount will be refunded.

4. Prices and payment

Prices are displayed in the currency shown on the website and confirmed at checkout. Applicable taxes and delivery charges are indicated before you place your order.

The price charged is the price confirmed when your order is placed. Subsequent price changes do not affect an accepted order.

Available payment methods are displayed at checkout. Payment is due when ordering unless a different arrangement is expressly offered.

Payments are processed through the payment providers available on the website and may be subject to security checks or authentication.

For deliveries outside the European Union, import duties, local taxes or customs clearance charges may apply. Where these are not collected at checkout, they are payable by the recipient as indicated before purchase.

5. Delivery

Available delivery destinations, methods, charges and estimated delivery dates or periods are displayed before checkout is completed.

Delivery availability may differ between silk and makeup products. Some products cannot be shipped to certain destinations.

Depending on the products ordered, items may be dispatched from France or Poland. An order containing different product categories may arrive in separate parcels. Any applicable delivery charges are shown before purchase.

We will deliver within the period agreed when ordering. If no delivery date or period has been agreed, delivery will take place without undue delay and no later than 30 days after the contract is concluded.

If delivery is delayed, please contact us. You retain your rights under applicable law, including the right, where the legal conditions are met, to set an additional reasonable delivery period and then cancel the contract if delivery does not take place. In certain circumstances, cancellation is available immediately.

Where a contract is cancelled for failure to deliver under the applicable consumer rules, the sums paid will be refunded within the statutory period.

For consumer orders, the risk of loss or damage normally passes to you when you, or a third party you designate other than the carrier, take physical possession of the products. A different rule may apply if you independently appoint a carrier that we did not offer.

Please inspect your parcel upon receipt and report any damage, missing items or delivery error as soon as reasonably possible. Failure to report immediately does not remove your statutory rights.

6. Right of withdrawal

For eligible online purchases, you have 14 calendar days from receiving your products to notify us that you wish to withdraw from the purchase, without giving a reason.

Where products from one order are delivered separately, the withdrawal period runs from receipt of the last product.

To exercise this right, send a clear statement of your decision to:

DARIIA DAY
65 rue de la Fédération
75015 Paris, France
Email: contact@dariiaday.com

You may use the model withdrawal form at the end of these Terms, but this is not compulsory.

Sending your withdrawal notice before the deadline is sufficient. Prior approval is not required to exercise your statutory right.

You must send the products back within 14 calendar days of notifying us of your withdrawal.

Please contact us promptly for the appropriate return address, as silk and makeup products may need to be returned to different locations. Our registered office is not necessarily the parcel return location.

7. Return conditions

Silk products

Please return silk products unused, unwashed and undamaged, with their original tags and packaging wherever possible.

You may inspect a product as you would in a shop. You are responsible only for any reduction in value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning, where permitted by law.

Missing packaging or tags does not automatically remove your statutory right of withdrawal, but any resulting reduction in value may be taken into account where legally justified.

Makeup products

Makeup may be returned unused and undamaged, with any original hygiene seals intact.

The right of withdrawal does not apply to products that have been unsealed after delivery and cannot be returned for genuine health protection or hygiene reasons.

Opening an outer shipping box does not, by itself, remove your right of withdrawal.

These restrictions do not affect your rights concerning faulty, damaged, incorrect or otherwise non-conforming products.

Photographs

To help us assess your return and provide appropriate instructions, please send clear photographs of the product, packaging, tags and any hygiene seals.

Do not open a sealed product to take photographs.

Photographs help us process your request but are not a condition for exercising your statutory right of withdrawal. The final assessment of the product’s condition may take place after receipt.

Return shipping

You are responsible for the direct cost of returning products following a change of mind.

We cover necessary return costs where a product is faulty, damaged on arrival, incorrect or otherwise subject to a valid statutory guarantee claim.

Please package returns securely. We recommend a tracked service and retaining proof of postage.

Sale products are subject to the same statutory withdrawal rights as full-price products.

Products made to your specifications or clearly personalised are excluded from the right of withdrawal where the legal exception applies.

8. Refunds following withdrawal

We will refund payments due within 14 calendar days of receiving your withdrawal notice.

We may withhold reimbursement until we have received the returned products or you have provided evidence that you sent them back, whichever occurs first.

Refunds are made using the original payment method unless you expressly agree otherwise, without additional refund fees.

If you withdraw from the entire order, we will refund the original standard delivery charge, if any. Supplementary costs for a more expensive delivery method, such as express delivery, are not refundable.

Any legally justified deduction for diminished product value will be explained to you.

Your bank or payment provider may require additional processing time before the refund appears on your account.

9. Exchanges

We do not offer direct exchanges unless expressly agreed.

To obtain a different product or shade, return the eligible item in accordance with these Terms and place a new order.

This does not affect replacement rights under statutory guarantees.

10. Faulty products and statutory guarantees

DARIIA DAY is responsible for the statutory guarantees applicable to products sold through the store.

To make a claim, contact contact@dariiaday.com, or write to our registered office, with your order details and a description of the issue. Photographs may help us assess the problem.

A guarantee claim is separate from a change-of-mind return. The withdrawal exclusions for unsealed cosmetics do not remove your statutory guarantee rights.

Statutory guarantee of conformity

Consumers benefit from the French statutory guarantee of conformity under Articles L.217-3 and following of the French Consumer Code for defects of conformity appearing within two years of delivery.

For new goods, defects appearing during this period are presumed to have existed at delivery, unless the contrary is established or this presumption is incompatible with the nature of the goods or defect.

Consumers may request repair or replacement, subject to the conditions and limits established by law, including where a remedy is impossible or disproportionately costly.

Bringing a product into conformity must be free of charge, without major inconvenience and within a reasonable period not exceeding 30 days after the request.

A price reduction or termination of the contract may be available in the circumstances provided by law, including where conformity is refused, impossible, delayed beyond the legal period or causes major inconvenience, or where the defect is sufficiently serious. Termination is not available for a minor defect where the seller establishes that it is minor.

Repair and replacement may extend or renew the guarantee in the circumstances provided by applicable law.

These rights apply independently of any commercial warranty.

Hidden defects

Consumers also benefit from the guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code. An action must be brought within two years of discovery of the defect, subject to applicable legal limits. Where the conditions are met, the buyer may return the product for a refund or keep it and obtain a reduction in price.

Normal wear, failure to follow appropriate care instructions or misuse does not, by itself, constitute a defect covered by a statutory guarantee.

Nothing in these Terms excludes or limits mandatory consumer rights.

11. Product use and care

Please follow the care instructions supplied with silk products and the directions, precautions, storage conditions and period-after-opening or expiry information provided for cosmetics.

Cosmetics are intended for the uses described on their packaging. If irritation occurs, stop using the product and seek appropriate advice where necessary.

These instructions do not limit our responsibility for defective or unsafe products.

12. Personal data and cookies

DARIIA DAY processes personal data to manage orders, payments, deliveries, customer service, returns and legal obligations, and for other purposes described in our Privacy Policy.

Please refer to the Privacy Policy available on the website for information about legal bases, recipients, retention periods, international transfers and your rights.

Optional cookies and similar technologies requiring consent are used only in accordance with your choices. You may accept, refuse or customise them through the website’s cookie consent interface and change your preferences at any time.

Refusing optional cookies does not prevent you from making a purchase.

Privacy enquiries may be sent to contact@dariiaday.com.

13. Newsletter

Subscribing to the newsletter is optional and is not a condition of purchase.

Marketing communications are sent in accordance with applicable law and the preferences you have expressed.

You may unsubscribe at any time using the link in each marketing email or by contacting us. Essential communications relating to an order may still be sent.

14. Intellectual property and website use

Website content, including texts, photographs, graphics, logos and designs, is protected by intellectual property laws and belongs to DARIIA DAY or its respective rights holders.

Except where permitted by law or authorised by the relevant rights holder, reproduction, distribution or commercial use is prohibited.

You must not misuse the website, attempt unauthorised access or interfere with its security or operation.

15. Complaints and consumer mediation

Please first send any complaint to:

DARIIA DAY
65 rue de la Fédération
75015 Paris, France
Email: contact@dariiaday.com

We will review your complaint and seek an appropriate resolution.

If a dispute remains unresolved following a prior written complaint, you may refer it free of charge to the consumer mediator appointed by DARIIA DAY, subject to the applicable admissibility conditions. A referral must generally be made within one year of your written complaint to us.

Appointed consumer mediator:
CM2C
49 Rue de Ponthieu
75008 Paris
https://www.cm2c.net/

Mediation is optional for consumers and does not prevent you from bringing proceedings before a competent court.

16. Governing law and jurisdiction

These Terms are governed by French law.

If you are a consumer habitually resident in another country, this choice does not deprive you of the protection of mandatory provisions of the law of your country of residence where those provisions apply.

Disputes may be brought before the courts having jurisdiction under applicable law. Nothing in these Terms requires a consumer to bring proceedings exclusively before the courts of Paris.

17. Changes to these Terms

We may update these Terms for future orders. The version accepted when your order was placed governs that order.

If any provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

These Terms do not restrict rights that cannot lawfully be excluded or limited.

18. Model withdrawal form

Complete and send this form only if you wish to withdraw from an eligible purchase. You may also send any other clear statement of your decision.

To:
DARIIA DAY
65 rue de la Fédération
75015 Paris, France
Email: contact@dariiaday.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Product(s): ______________________________

Order number: ______________________________

Ordered on: ______________________________

Received on: ______________________________

Consumer name(s): ______________________________

Consumer address: ______________________________

Signature: ______________________________
Required only if this form is submitted on paper.

Date: ______________________________