Shipping Policy

1. Shipping destinations

DARIIA DAY delivers to the destinations available at checkout.

Shipping availability depends on the products ordered and the destination country. Our silk and makeup collections may have different delivery options and geographical restrictions.

If your country is not available at checkout, please contact us at contact@dariiaday.com.

2. Dispatch locations

Our makeup products are dispatched from France, and our silk products are dispatched from Poland.

Orders containing both silk and makeup products may be shipped separately and arrive on different dates. Separate shipping charges may apply and will be displayed at checkout before payment.

Dispatch from Poland does not change the identity of the seller, which is DARIIA DAY in France.

3. Shipping rates and free delivery

Available shipping methods and charges are displayed at checkout before you confirm your order.

Makeup products

• France: free pickup-point delivery, where available.

• European Union, including France: free standard home or pickup-point delivery for makeup orders over €190, where the relevant service is available.

• Express delivery and other shipping methods are charged at the rates displayed at checkout.

The €190 threshold applies to the value of makeup products after discounts, excluding shipping charges. Silk products do not count towards this threshold.

Silk products

Shipping rates for silk products are calculated separately according to the destination and delivery method selected. Applicable charges and any available offers are displayed at checkout.

4. Order processing and delivery times

Available delivery estimates are shown during checkout. Please review them before placing your order.

Orders are normally processed on working days, Monday to Friday, excluding public holidays in the dispatch country.

Specific dispatch dates or delivery periods for pre-orders or products requiring additional preparation will be indicated before purchase.

Once your parcel has been dispatched, you will receive a shipping confirmation email. Tracking information will be included where available.

During busy periods, processing and delivery may take longer. If a delay affects the delivery period agreed when ordering, we will inform you as soon as reasonably possible.

5. Delivery addresses

Please check your delivery address, email address and telephone number carefully before completing your purchase.

If you notice an error, contact us immediately at contact@dariiaday.com. We will try to update your details, but changes may no longer be possible once an order has been prepared or dispatched.

If a parcel is returned because of an incorrect or incomplete address supplied by you, any additional delivery arrangements and justified reshipping costs will be discussed with you before reshipment.

6. Pickup-point deliveries

If you select pickup-point delivery, please collect your parcel within the period specified by the carrier and bring any required identification or collection code.

If the selected pickup point becomes unavailable, the carrier may redirect the parcel to a nearby location and notify you.

If a parcel is returned because it was not collected, please contact us to arrange the next steps. Failure to collect a parcel does not, by itself, constitute notice of withdrawal from your purchase.

7. International deliveries and customs

For deliveries outside the European Union, import duties, local taxes and customs clearance charges may apply.

Where these charges are not collected at checkout, they are payable by the recipient. Any information available to us about these charges will be provided before purchase.

Customs procedures may affect delivery times. Please contact your local customs authority if you need information about import requirements.

8. Delayed or missing parcels

If your parcel appears delayed, tracking has stopped updating or the parcel is marked as delivered but you have not received it, please contact us at contact@dariiaday.com, quoting your order number.

We will investigate with the carrier and help resolve the issue. You are not required to resolve a delivery dispute with the carrier yourself.

Nothing in this policy limits your statutory rights relating to late delivery or non-delivery.

9. Damaged parcels or incorrect items

Please inspect your order upon receipt.

If your parcel or a product arrives damaged, or if an item is missing or incorrect, contact us as soon as reasonably possible with:

• Your order number.

• A description of the issue.

• Where possible, photographs of the product, shipping packaging and delivery label.

Please retain the packaging while we investigate, where reasonably possible.

Photographs help us assess the issue, but failure to provide them or to report damage immediately does not remove your statutory rights.

Where we are responsible for a damaged, incorrect or missing item, we will provide an appropriate solution without additional cost to you.

10. Returns

For information about withdrawal, return conditions and refunds, please consult our Returns & Refunds Policy and Terms and Conditions of Sale.

Please contact us before sending a return so that we can provide the appropriate address. Silk and makeup products may need to be returned to different locations.

11. Contact

For any shipping or delivery enquiry, contact:

DARIIA DAY
65 rue de la Fédération
75015 Paris, France
Email: contact@dariiaday.com

Our registered office is not necessarily the dispatch or parcel return address.