Returns & Refunds

We hope you love your Dariia Day products. If you change your mind, you have 14 calendar days from receiving your order to notify us that you wish to return an item.

Please contact us at contact@dariiaday.com, stating your order number and the items you wish to return. You do not need to provide a reason.

Once you have notified us, please send the items back within a further 14 calendar days.

Return conditions

Silk products

Please return silk products unused, unwashed and undamaged, with their original tags and packaging wherever possible. You may inspect your item as you would in a shop.

If an item has lost value because of handling beyond what is necessary to establish its nature and characteristics, an appropriate deduction may be made from your refund, where permitted by law.

Makeup products

Makeup products may be returned unused and undamaged, with their original packaging and any hygiene seals intact.

For health and hygiene reasons, we cannot accept returns of cosmetics that have been unsealed after delivery where this makes them unsuitable for return. This does not affect your rights if a product is faulty, damaged or incorrect.

Photos and return instructions

To help us assess the condition of your items and arrange your return, please include clear photos showing:

• The product and its overall condition.

• The original packaging and any tags.

• Any hygiene seals or protective seals, where applicable.

Please do not open a sealed product to take photographs. Photos help us process your request, but are not a condition for exercising your statutory right of withdrawal. Final assessment may take place once the returned items have been received.

We will provide the appropriate return address and shipping instructions by email. Our silk and makeup products may have different return addresses, so please contact us before sending your package.

Return shipping

Return shipping costs are your responsibility unless the item is faulty, damaged on arrival or incorrect.

Please package your items securely. We recommend using a tracked shipping service and keeping your proof of postage.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us at contact@dariiaday.com as soon as reasonably possible.

Include your order number, a description of the issue and, where possible, clear photos of the product and packaging. We will arrange an appropriate solution and cover any necessary return shipping costs.

Refunds

Refunds will be issued to your original payment method within 14 calendar days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

If you return your entire order, we will also refund the original standard delivery charge, if any. Additional charges for express or premium delivery are not refundable.

Any deduction for diminished value will be explained to you. Your bank or payment provider may require additional time to display the refund.

Exchanges

We do not offer direct exchanges. If you would like a different product or shade, please return the eligible item and place a new order.

Sale items and personalised products

Sale items are subject to the same return conditions as full-price items.

Products made to your specifications or clearly personalised cannot be returned simply because you change your mind. Choosing a standard shade or harmony does not, by itself, make a product personalised.

Your statutory rights

Nothing in this policy limits your statutory consumer rights, including your rights relating to faulty, damaged or misdescribed goods.

For any questions, contact us at contact@dariiaday.com.